Revised September 29, 2009
1. Overview and Statement of Privacy Objectives
2. Our The Black 411 Service (“Free 411 Service”)
There are certain aspects of the telecommunications system in the U.S. which may allow for your phone number to be seen when you dial an 800 (Toll Free) number even if your Caller ID Blocking is ON. These have NOTHING to do with us or our policies, but are simply practices and policies of your local and national phone companies combined with government regulations. The following describes these aspects in more detail.
When you call our Service our systems are able to see your phone number even if your number is unlisted or you have Caller ID Blocking ON. This is because of the way government regulations and telephone company policies work; it has nothing to do with how we operate our service.
The bottom line is that when you call The Black 411, we provide you with an unlimited Directory Information Service rather than charge you the fee that your phone or cellular company would otherwise bill you for the same directory assistance calls.
When you place a request with our The Black 411 service, we may present an offer or advertisement to you which is based upon your directory assistance request. So for instance, if you request the number for a pizza delivery service, we may present you an offer from the same or a competitive pizza delivery service. You will then have the choice to accept the offer or to decline it and simply receive the information you requested.
If you choose to connect through to the advertiser whose offer is presented to you. We assume no responsibility for advertisers’ offers and do not endorse any of their products or services. Offers from the advertisers may be subject to additional terms and conditions. You should carefully review such advertisers’ terms and conditions. You agree by your use of our service that you understand the foregoing and that you agree with the terms and conditions of use which include that the The Black 411 service, BFE Telecom, Inc. which owns and operates such service, and its affiliates, officers and employees, will not be held liable in any way for any loss, damages or costs of any kind related to your use or your interaction or economic relationship with advertisers.
3. What Type of Information We Collect on Our Web Site
(A) Non-Personal Information.
identifiable information about you. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to be alerted when a cookie is being sent. However, some of our features and services may not function properly if your cookies are disabled.
(ii) We may use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, e-mail address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.
(B) Personally Identifiable Information You Provide to Us. We will collect a certain amount of personally identifiable information about you if you register with us and provide us with such personal information as your name, address, e-mail address, telephone number, or date of birth. If you use one of our services, or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests or product preferences. But in all cases, you will be in complete control of what information you provide to us, and how you allow us to use this information by virtue of your agreement to it use as governed by the terms and conditions related to your sharing such information with us. We may share your information with affiliated parties.
4. Information Sharing and Disclosure
We may share your personal information with non-affiliated parties only in the following circumstances:
When you ask us to provide you with information about a product or service, or such product or service;
partners and advertisers;
For purposes of processing your personal information on our behalf; or
When you do not ask us otherwise.
We will NOT share any personal information about you with non-affiliated third parties if you choose to opt out as described in more detail below.
All personal and non-personal information we collect about you may be shared with our affiliates and subsidiaries. This is what most other companies do as well. Like many other companies, we may also share with non-affiliated third parties any non-personal information about our users, such as the number of users who searched for a particular listing, or how many users clicked on a particular advertisement. Such information does not personally identify you.
From time to time we may also monitor or record your calls to our free directory assistance service for quality assurance and other purposes. We may share such recordings with non-affiliated third parties. Such recordings do not personally identify you.
We will NOT give your number to tele-marketers, but we may call you to simply ask about your satisfaction with our service or to offer you products or services that we think may be of interest to you. We will try to keep these calls to a minimum. Please scroll down to find instructions on how to opt out if you do not wish for us to call you at all.
If you choose to register with us on our Web Site, we may send emails or short text messages to you to communicate with you, to send you information you have requested or to offer products or services that we think may be of interest to you, such as special savings and messages from local and national advertisers and our business partners. We will try to keep the number of emails we send to you at a minimum. Remember, however, that the way we are able to provide directory assistance services to you for free is by having our advertisers support our service with their messages. If you do not wish to receive e-mails or short text messages from us, you may opt out as described below. Please note, however, that certain features of our services may not be available to you if you choose to opt out. Of course, you can always continue to use our The Black 411 telephone service for free directory assistance.
5. Network and Information Security
We are committed to protecting and keeping secure information you provide to us by following industry standard practices for data security.
Protecting children’s privacy is very important to us. The Web Site is not directed to children under thirteen (13) years of age and we do not intentionally collect or maintain any personal information from children on our Web Site.
7. Third Party Collection and Disclosure Practices
8. Your Ability to Make Changes to Your Personally Identifiable Information
You can access, review and make changes to the personally identifiable information you provide when registering with us on our Web Site at any time.
10. Business Transfers
In the event we, or any of our affiliates or subsidiaries are involved in a business transaction such as merger,
11. Your Florida Privacy Rights
Under Florida law, as a Florida resident, you have the right to request from us the names and addresses of third parties to whom we disclosed personal information about you in the preceding calendar year and whom we know or reasonably should know to have used such information for direct marketing purposes. To request the above information, please contact us at 1888-785-8644 Customer service, or write to us at: BFE Telecom, Inc., Attn: Customer Service, 11710 Berry Dr. Cooper City Fl, 33026. Please note that we are only required to respond to your request once during the course of any calendar year.
12. Avoiding Unsolicited Communications and Solicitations
While we will not be making telemarketing calls to you with the exception of potentially calling you as described above to simply ask about your satisfaction with our service or to offer you products or services that we think may be of interest to you, if you wish to avoid such a call or other telemarketing calls from third parties, you may want to learn more about the DO NOT CALL Registry which is a service operated by the U.S. Government to prevent unauthorized marketers from calling you without your permission. If you wish to add your telephone number to the DO NOT CALL List you may do so by visiting http://www.donotcall.gov. You may also opt out from possibly receiving a satisfaction call or a call to offer you
If you registered with us on our Web Site but do not wish for us to send you e-mails, short text messages to
communicate with you or to offer products or services that we think may be of interest to you, you may opt out by contacting us at 888-785-8644 and including (i) your full name and (ii) your phone number you use to call our service if you do not want text messages to be sent to you, and (iii) your e-mail address if you do not want emails to be sent to that e-mail address. However, please note that certain features of the services for which you registered may not be available to you after you opt out.
13. Contact Information